Privacy Policy

Last Updated: January 11, 2022

 

Soar.sh and its related services and products (“Website”) are owned and operated by Appsoar, Inc. (“Soar”, “our”, “us”, “we”), a Delaware corporation with its principal place of business in Englishtown, New Jersey. Soar has adopted this Privacy Policy (“Privacy Policy”) to inform you that it collects Personal Information when you use the Website and to explain how this information is used. You should contact Soar directly with any questions or concerns.  

SOAR MAY CHANGE, MODIFY, AMEND, SUSPEND, TERMINATE, OR REPLACE THIS PRIVACY POLICY FROM TIME TO TIME AND WITHIN ITS SOLE AND ABSOLUTE DISCRETION. IN THE EVENT SOAR CHANGES, MODIFIES, AMENDS, OR REPLACES THIS PRIVACY POLICY, THE EFFECTIVE DATE, LOCATED ABOVE, WILL CHANGE.  YOUR CONTINUED USE OF THE WEBSITE AFTER A CHANGE IN THE EFFECTIVE DATE OF THIS PRIVACY POLICY CONSTITUTES YOUR MANIFESTATION OF ASSENT TO THE CHANGE, MODIFICATION, AMENDMENT, OR REPLACEMENT CONTAINED WITHIN.

Definitions.

  • “California Consumer Privacy Act (“CCPA”)” means the California statute intended to enhance privacy rights and consumer protection for residents of California, United States. 
  • “General Data Protection Regulation (“GDPR”)” means the European Union (“EU”) law on data protection and privacy applicable to individuals within the EU.
  • “Personal Data” under the GDPR means any information relating to an identified or identifiable natural person, an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
  • “Personal Information” under the CCPA means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.  For purposes of this Privacy Policy, “Personal Data” is included within this definition. 
  • Account” means a Registered User’s or Customer’s Account with the Website.  It is the secured login access point for Registered Users and Customers to view their dashboard, browse products, control payment methods, and view transaction history. 
  • Registered User(s)” means any User that has created an Account with the Website. 
  • Customer(s)” means any Registered User that purchases services and/or products from Soar and/or through the Website. Customers are bound by an additional Master Services Agreement when making purchases for services and/or products. 
  • User(s)” means all individuals that visit and access the website, including Customers and Registered Users. 
  • You / Your / You’re” means Users. 


Customer Data

This Privacy Policy does not apply to the data Soar processes on behalf of Customers (“Customer Data”) pursuant to the separate Master Services Agreement.  

Types of Personal Information We Collect.

Soar collects the following Personal Information from all Users who contact Soar seeking more information:

  • First name;
  • Last name;
  • Company name;
  • Email address;
  • Website address;
  • Reason for reaching out;
  • Approximate budget for services;
  • Any other information that you upload or submit to the Website directly or indirectly.

Soar collects the following Personal Information from all Registered Users who create an Account with the Website:

  • First name(s);
  • Last name(s);
  • Company name;
  • Address;
  • Email address;
  • Phone number;
  • Payment information;
  • Any other information that you upload or submit to the Website directly or indirectly.

Soar collects the following Personal Information from Customers who make purchases from Soar:

  • First name(s);
  • Last name(s);
  • Company name;
  • Address;
  • Email address;
  • Phone number;
  • Payment information;
  • Any other information that you upload or submit to the Website directly or indirectly.

Soar collects the following Personal Information from all Users:

  • Your geolocation;
  • Your IP address;
  • Your browser and search engine information;
  • Your device information;
  • Your visitor history;
  • Your usage of the Website, including, without limitation, any links or items clicked or pages viewed and statistics;
  • Information stored in cookies, pixel tags, or web beacons; 
  • Analytical data from Google Analytics and/or Google AdSense; and
  • Any other additional analytic data that you voluntarily submit to the Website.

Log Files

When you view content provided by us, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by Soar to provide general statistics regarding use of the Websites. For these purposes, we do link this automatically-collected data to other Personal Information such as name, email address, address, and phone number.

Sources of Personal Information Collection.

Soar may collect this Personal Information from you through various channels, including, but not limited to, through your voluntary submission of information to the Website, through requests initiated by you through the Website, through the collection and analysis of information concerning your computer and browsing activities, through the use of cookies, web beacons, pixel tags, Google Analytics, Google AdSense, and through other sources permitted by law. 

From time to time, we may also receive Personal Information about you from third-party sources, including partners with which we offer co-branded services or engage in joint marketing activities, and sources such as social media websites. 

Personal Information collected can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or information that we acquire from service providers.

Cookies & Similar Technologies.

The Website also utilizes Cookies.  Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the Cookie. We use Cookies and similar technologies to enable our systems to recognize your browser and to provide certain features.  We also use “web beacons” to help deliver Cookies and gather usage and performance data. The Website may also include Cookies, web beacons, and other similar technologies from third-party service providers.

You have a variety of tools available to control the data collected by Cookies, web beacons, and similar technologies. For example, you can use controls in your Internet browser to limit how the websites you visit are able to use Cookies and to withdraw your consent by clearing or blocking Cookies. You can also stop Soar from placing Cookies (other than those required for the Website to function) on your device by referencing the instructions below.

The table below sets out how we use different categories of cookies and similar technologies, as well as information on your options for managing the settings for the data collection by these technologies:

Type of Cookie

Description

Managing Settings

Required Cookies (Strictly Necessary)

Required – or strictly necessary – cookies enable you to navigate the Website and use its features.  

Because required cookies are essential to operate the Website there is no option to opt out of these cookies.

Functional Cookies (Non-Strictly Necessary)

Functional – or non-strictly necessary cookies – allow us to remember information you have entered or choices you make, and provide enhanced, more personal features. 


We use Google Analytics to help us analyze how our Website is used, including the number of visitors, where the website visitors have come from, and the pages they visit.  This information is used by us to improve our Website.

To manage the use of functional cookies on the Website, please consult your individual browser settings for cookies.  Note that opting out may impact the functionality you receive when using our Website.


To learn more about safeguarding your data for websites using Google Analytics, visit here.  To opt of our data collection by Google Analytics, you can download and install a Google Analytics opt-out browser add-on here


To learn more about how Google Analytics Cookie Usage on Website visit here. 


You can also adjust your individual browser settings relating to cookies by visiting these pages:



For other browsers not listed, please consult the documentation that your browser manufacturer provides.

Targeting or Advertising Cookies (Non-Strictly Necessary)

We use Google Webmaster Tools and Google Analytics to log when users view specific pages or take specific actions on or getting to the Website. Google Analytics specifically allows us to provide targeted advertising in the future.  


We may also use Google AdWords as a tool to acquire relevant new clients who are looking for our service and Google AdSense to show our clients other relevant advertising that may assist them while they are using our site.

To learn more about How Google uses cookies targeted in advertising, visit here.  To adjust your Google Ad Settings and learn how to opt out of particular targeted advertising visit here or the Network Advertising Initiative opt-out page here.  

 

Lawful Basis for Processing Your Personal Information

If you are a visitor located in the European Economic Area (“EEA”), Soar is the data controller of your personal information.

Our legal basis for collecting and using the Personal Information described above will depend on the Personal Information concerned and the specific context in which we collect it. However, we will normally collect Personal Information from you only where we have your consent to do so, where we need the Personal Information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect Personal Information from you.

If we ask you to provide Personal Information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your Personal Information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

How Soar Uses Your Personal Information.

We use your Personal Information based upon the legal basis of Users’ consent to provide you with the Website, process any requests made by you, communicate with you, identify and fix problems with the Website, and update you regarding changes to the Website and the Soar and third-party services offered through the Website.  

By using the Website, you further authorize the following specific uses of your Personal Information:

  • Enable your use of the Website and its associated services;
  • Improve algorithms;
  • Measure service usage;
  • Develop new features;
  • Contact and communicate with you, whether through email, telephone, text message, and/or messages within the Website; 
  • Customize and/or tailor the Website and your user experience, which may include targeted selection and display of third party advertisements within the Website;
  • Aggregate certain information that does not include your personal information and disclose it for analysis, demographic profiling and/or targeted advertising;
  • Advertise products and services of Soar;
  • Transmit and process your information and actions within the Website;
  • Provide statistical information, and include you in the same, where applicable;
  • Provide you with technical service and support, including updates;
  • Provide you with information concerning Soar’s benefits or services;
  • Store, archive, retrieve, and make copies of your user generated content;
  • Understand your needs and requests;
  • Communicate promotions or other offers;
  • Process payments;
  • Prevent and detect illegal activities or violations of your Terms of Use;
  • Combine your personal and personally identifiable information with information from other Soar applications and/or services; and
  • Facilitate your use of the Website and upgrades/replacements to the Website.

Sharing of Your Personal Information.

Soar Shares Your Personal Information with third parties in the following circumstances:

  • Where Soar has obtained your consent;
  • Where sharing or disclosure of your Personal Information is necessary to provide you with the Website, and/or associated services (We may share your personal or personally identifiable information with trusted third-parties who assist us in operating the Website, providing the associated services, and conducting our business);
  • Where sharing or disclosure of your Personal Information is necessary to share personal or personally identifiable information with Soar’s parents, subsidiaries, successors, assigns, licensees, affiliates, or business partners;
  • Where Soar has been purchased by a third party;
  • Where sharing or disclosure of your Personal Information is necessary to respond to requests by government authorities;
  • Where your Personal Information is demanded by a court order or subpoena;
  • Where sharing or disclosure of your Personal Information is needed to protect the employees, independent contractors, officers, directors, members, users, or owners/shareholders of Soar;
  • Where sharing or disclosure of your Personal Information is needed to help prevent against fraud or the violation of any applicable law, statute, regulation, ordinance, or treaty; and 
  • Where Soar is otherwise legally obligated to share your personal or personally identifiable information.

Soar Shares Your Personal Information With the Following Third-Parties:

  • Google, including Google Analytics (privacy policy here);
  • Facebook (privacy policy here);
  • Hubspot (privacy policy here);
  • Woocommerce (privacy policy here);
  • Stripe (privacy policy here);
  • Coinbase Commerce (privacy policy here);
  • Maverick Payments (privacy policy here)

Social Media Features

Our Website includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share Button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. 

Social Media Features and Widgets are either hosted by a third party or hosted directly on our Websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

No Liability Third-Party Services and Third-Party Links.

The third-party service providers affiliated with Soar have their own independent privacy policies governing the use of your Personal Information pursuant to the GDPR and CCPA and we encourage you to read those privacy policies carefully.  You understand that even if Soar deletes your Personal Information that it may still be available in a third-party service provider’s database.  Soar has no responsibility or liability for the Personal Information collection, use, or storage activities of the third-party services providers used by Soar to provide you with the services associated with the Website. 

Soar may outsource or subcontract some of our technical support, tracking and reporting functions, database management functions, and other services to third parties. We may share information from or about you with them so that they can perform their services as long as they comply with this Privacy Policy, the GDPR, and the CCPA.  You understand and agree that Soar will not be held responsible for any third-party communications sent by entities that Soar does not own or control.  You are encouraged to review any third-party privacy policies before utilizing any such third-party service.

Soar may include or offer third-party products or services on the Website and provide third-party links to the same.  These third-party websites have separate and independent privacy policies.  Soar has no responsibility or liability for the content and activities of such third parties or their websites.  We encourage you to read carefully the privacy policies of all such third-party websites.  We seek to protect the integrity of the Website and therefore welcome any feedback about any such third-party websites.

Personal Information Transfer and Storage.

Your Personal Information is stored and processed on computers and servers in the United States and through your use of the Website, you consent to the processing and storage of your Personal Information and personally identifiable information. To facilitate our global operations, we transfer information to the United States and allow access to that information from countries in which the Soar affiliated entities and individuals have operations for the purpose described in this policy. You understand that your Personal Information may be transferred to – and maintained on – computers located outside of your state, province, country, or other governmental jurisdiction.  If you are located outside the United States and choose to provide Personal Information to us, please note that we transfer your Personal Information to the United States and process it here, and that we may store portions of your Personal Information in the United States. 

Some of the third parties described in this Privacy Policy, which provide services to us under contract, are based in other countries that may not have equivalent privacy and data protection laws to the country in which you reside. When we share information of customers we make use of the standard contractual data protection clauses, binding corporate rules for transfers to data processors, or other appropriate legal mechanisms to safeguard the transfer. 

Retention of Personal Information

How long we keep information we collect about you depends on the type of information, as described in further detail below.  After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible. 

We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements).

When we have no ongoing legitimate business need to process your Personal Information, we securely delete the information or anonymize it or, if this is not possible, securely store your Personal Information and isolate it from any further processing until deletion is possible. We will delete this information at an earlier date if you so request.

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using your Soar account.  We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created

Personal Information Security.

Soar uses standard technology to store and help prevent against the unauthorized disclosure of your Personal Information. Though we undertake commercially reasonable efforts to protect your information, no website, software, or online service is completely safe. Accordingly, you provide all such information at your own risk.

In order to protect your Personal Information, Soar uses specific security measures, such Secure Sockets Layer (SSL) protocol, which encrypts information you input at 128-bit strength. This is denoted in most web browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from http:// to https://, indicating a secure connection.

How to Access & Control Your Personal Information

All Users have the following data protection rights:

  • You can request access, correction, updates, or deletion of your personal information.
  • You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
  • If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information.

To exercise any of these rights, please contact us at [email protected] with subject line Attn. Privacy Rights. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.

EU Users’ Rights Under the GDPR.

The GDPR provides Users located in the EU under its protection certain rights with respect to their Personal Data collected by us on the Website.  Accordingly, Soar recognizes and will comply with the GDPR and those rights, except as limited by applicable law.  The rights under the GDPR include:

  • Right of Access: This includes the right to obtain from us your Personal Data and whether it is being processed, along with the purposes of the processing; categories of Personal Data concerned; recipients to whom your Personal Data has been disclosed; the period for which your Personal Data is being stored; and the right to lodge a complaint. 
  • Right of Rectification: This includes the right to correct inaccurate Personal Data collected and/or stored by us.
  • Right of Erasure (“Right to be Forgotten”): This includes the right to have your Personal Data deleted.  However, if applicable law requires us to comply with your request to delete information, fulfilment of your request may prevent you from using our services and may result in closing your account.
  • Right to Restriction of Processing: This includes the right to request restriction of how and why your Personal Data is used or processed by us.
  • Right to Data Portability: This includes the right to receive your Personal Data in a structure, readable format and the right to have your Personal Data transferred.
  • Right to Object: This includes the right to object to us processing your Personal Data for reasons such as direct marketing purposes and for scientific or historical research or statistical purposes.
  • Right to not be Subject to Automated Decision-Making: This includes the right to not be subject to a decision based solely on automated processing, including profiling, that could have a legal, or similarly significant, effect on you from being made solely based on automated processes.

California Users’ Rights.

Under the CCPA, California Users have the following rights:

  • Right to Know About Personal Information Collected, Disclosed, or Sold: You have the right to request that Soar disclose what Personal Information of yours it collects, uses, discloses, and sells over the past 12 months.
  • Right to Request Deletion of Personal Information:  You have the right to request that Soar delete any of your Personal Information that we collected from you.
  • Right to Opt-Out of the Sale of Personal Information:  Soar does not sell Personal Information.  
  • Right to Non-Discrimination for Exercising CCPA Rights: Soar shall not discriminate against California Users for exercising their rights under the CCPA. 

To exercise your rights under the CCPA – or have an authorized agent exercise your rights under the CCPA on your behalf – please submit either a “Request to Know Personal Information” or a “Request to Delete Personal Information” to Soar by contacting Soar at [email protected].  Please note that to protect your Personal Information, we will verify your identity by a method appropriate to the type of request you are making. We may also request that your authorized agent has written permission from you to make requests on your behalf, and we may also need to verify your authorized agent’s identity to protect your Personal Information. 

Under California’s “Shine the Light Law,” California residents have the right to receive information that identifies any third-party companies or individuals that Soar has shared your Personal Information with in the previous calendar year, as well as a description of the categories of Personal Information disclosed to that third party. You may obtain this information once a year and free of charge by contacting Soar at the address below. 

To be clear, we have collected the following statutory categories of Personal Information in the past twelve (12) months:

  • Identifiers, such as name, e-mail address, mailing address, and phone number. We collect this information directly from you or from third party sources. 
  • Commercial information, such as order records. We collect this information directly from you. 
  • Internet or network information, such as browsing and search history. We collect this information directly from your device. 
  • Geolocation data, such as IP address. We collect this information from your device.
  • Financial information, such as Payment Information or financial account numbers in the process of providing you with our services. We collect this information from you. 
  • Other personal information, in instances when you interact with us online, by phone or mail in the context of receiving help through our help desks or other support channels; participation in customer surveys or contests. 

The business and commercial purposes for which we collect this information are described in this Privacy Policy. The categories of third parties to whom we “disclose” this information for a business purpose are also described in this Privacy Policy. 

Purchase or Sale of the Website or Other Assets.

Soar may purchase other businesses or sell components of its business, including, but not limited to, the Website. In the event Soar purchases another business or sells any component of its business, your Personal Information will continue to be used consistent with the terms of this Privacy Policy.

How To Stop Soar from collecting your Personal Information.

You can stop Soar from collecting your Personal Information and/or have your Personal Information deleted by contacting Soar at [email protected] and requesting that Soar stop collecting and/or delete your Personal Information.  Additionally, you can adjust your web browser settings to limit or turn off Cookies or other tracking techniques, or you can cease use of the Website.  You may contact Soar with any requests regarding your Personal Information. Soar also honors Do Not Track requests and signals. 

You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails or by contacting us at [email protected] with subject line Attn. Privacy. 

Customers cannot opt-out of receiving transactional emails related to their Account with us. 

Your Obligations.

When using the Website, you are obligated to inform Soar of any changes to your Personal Information.

Children’s Online Privacy Protection Policy.

The Website is not intended for or directed to users under the age of 18, and Soar does not knowingly or intentionally collect Personal Information from children under the age of 13 or other minors. Where appropriate, Soar takes reasonable measures to determine that users are adults of legal age and to inform minors not to submit such information to the Website or in response to advertisements. If you are concerned that Personal Information may have been inadvertently provided to or collected by Soar, please contact us immediately so appropriate steps may be taken to remove such information from Soar’s database.

 

Contact and Notices.

All questions, concerns, notices, and requests regarding this Privacy Policy may be submitted to Soar at:

 

Appsoar, Inc.

110 McCaffery Road,

Englishtown, NJ, 07726

United States

[email protected]