The Soar Guarantee & Refund Policy

Last reviewed: June 30, 2021

The Soar Guarantee & Refund Policy is our standard of quality across the company. Use this page to understand what to expect when working with Soar. We cover standards across our services as well as across how we interact with our customers.

At the end of the day, we do not

❌ Guarantee virality

❌ Guarantee specific results or targets

❌ Provide refunds if we delivered services to our specifications below

With such an open and fair refund policy, we ask that customers are also fair and honest with their requests. If you run into an issue with one of your orders, please be sure to reach out so we can try and make it right. Charging back a transaction will have your account blacklisted, not to mention harshly tut-tutted internally.

Platform & Dashboard

These are the quality standards we hold our website and dashboard to:

  • The Soar website will have correct and accurate information about services at all times.
  • Our dashboard will show the correct, current status of the order at all times.
  • Any update(s) or inquiries to your order will be communicated and logged in your order dashboard through messages.

Reddit Upvotes & Downvotes

These are the quality standards we hold our upvote and downvote services to:

  • Upvotes will be delivered at a maximum of 6-hour period for 200 votes.
  • Upvote orders >250-500 are not refundable. These are typically only deliverable if the guidelines of the subreddit are stringently followed.
  • We don’t guarantee any deliveries on posts/comments older than 1 day. Buy at your own risk
  • You can order upvotes/downvotes on multiple links but you’ll need to place orders individually through our order page.
  • Please make sure to check the subreddit rules and limitations for posts to avoid issues with post deletion.
  • We always recommend ordering small upvotes/downvotes in batches. This way it will not be too suspicious for the subreddit Mods.
  • We do not refund orders when the account gets banned since these are automated services and you are responsible for the frequency and volume of your order(s).
  • If there is an issue with your order, reach out within 12 hours to get a refund.

Specific cases:

  • Post removed by mods
    • If upvotes were completely delivered before removal, no refund can be issued.
    • If the post was removed before the upvotes were completely delivered, refund will be issued based on the prorated calculation (we are recording before and after points even when the post was deleted/removed).
  • Post deleted by user
    • If upvotes were completely delivered before removal, no refund will be issued.
    • If the post was removed before the upvotes were completely delivered, a refund will be issued based on the prorated calculation. A valid reason may be required before issuance of a prorated refund.
  • Ordered by mistake
    • If upvotes were completely delivered before the reported mistake, no refund will be issued.
    • If the post was removed before upvotes were completely delivered, a refund will be issued based on the prorated calculation. Customer’s record check may be required.
  • Submitted wrong link
    • Such requests can’t be processed so the customer will be notified and the link can be either replaced by the customer or a full refund issued.
  • Not following subreddit rules
    • If upvotes were completely delivered before the reported issue, no refund will be issued.
    • If the post was removed before upvotes were completely delivered, a refund will be issued based on the prorated calculation.
  • Aged Post
    • Upvotes/downvotes for posts older than 1 day are not visibly counted on the overall points or what is called being ghosted, however we are still spending time and effort on these aged posts so no refunds will be issued.
  • Customer requested refund
    • Valid reasons for a refund: Order delivery took longer than the standard delivery time.

We reserve the right to waive any limitations on refunds, depending on specifics of the situation.

Reddit Accounts

These are the quality standards we hold our Reddit Accounts services to:

  • You will receive access to the Reddit account after you complete payment.
  • We will include all necessary guidelines in securing the account when you purchase it.
  • The information on the website about the account will match actual account metrics: karma points, credentials, age of the account. (Note: There might be slight more karma points but NOT less.)
  • If you have any trouble with the account credentials (for ex. wrong password) we will process the correction or replacement within 24 hours.
  • The IP address of each account only reflects the most recent country that the account was accessed from.
  • We do not give refunds, but we will provide a replacement if it is found that the fault was on our end and you report it within 24 hours of the purchase.

Reputation Management

These are the quality standards we hold our Reputation Management services to:

  • We will monitor on-going / current discussion related to your brand’s keywords, comment on those discussions, and mention the brand or add backlink to your site.
  • We will select relevant subreddits based on research of community size, topic fit, historical performance data, rules & moderation.
  • We will seed the comment with enough votes and engagement to get into the “Top spot” of the thread.

 

The Soar Guarantee does not…

  • Promise our clients that their content will go viral as a result of a campaign.
  • Guarantee specific results or traffic targets.
    • If your posts are being significantly rejected by the Reddit community, we will not continue seeding comments & votes to support the post we’ve provided and perceive this as useful feedback on your project. At this stage we will provide you the option to redirect the unused portion of your already paid budget either to our other services (including a Strategy Session to evaluate your business’ standing) or put the campaign on pause while the company independently evaluates the feedback.

Reddit Autopilot

These are the quality standards we hold our Reddit Autopilot services to:

  • We will write an entire Reddit thread, including the main post and 7-10 supporting comments (at minimum).
  • We will select relevant subreddits, based on research of community size, topic fit, historical performance data, rules & moderation.
  • We will position your link or brand mention in the post or in the comments, whichever is more effective per the strategy of the campaign.
  • We will seed the post with enough votes and engagement to get into the “Hot Page”.

    • This does not include any posts targeting r/CryptoMoonShots subreddit.
  • We will monitor the post for 10 hours. During that time we’ll continue to respond to organic comments, add upvotes/downvotes as needed.

Post Replacement Policy:

  • In the case that a post is removed/locked by moderators within the first 10 hours, we will replace the entire managed post up to 2 times for every 5 campaigns.

Tester Package: If you are purchasing our two-post Tester Package we will provide one replacement post to be used in the case of post removal.

Quora Answers & Quora Marketing

These are the quality standards we hold our Quora marketing services to:

  • We will ensure that all content will be delivered as outlined on the Quora services pages and reported in the tracking sheet.
  • We will monitor that your content will remain on Quora (uncollapsed) for at least two weeks.
  • If the answer collapses after two weeks, we will offer two replacements every five answers.

Exceptions to the Soar Guarantee:

  • If the collapsed answer has received considerable views, we will opt not to replace it.
  • If the client opts to use new accounts per answer
  • If the client insists on having multiple backlinks
  • If the content relates to high-risk categories, such as the adult industry, cryptocurrency, gambling, or CBD.

Content Marketing

These are the quality standards we hold our Content Marketing service to:

  • We will deliver content on time and at a comparable level of quality as our content samples.
  • We do not cover marketing metrics, such as the amount of traffic generated or organic page views.
  • Soar will not provide refunds as long as the services were delivered per the description on the services page.

Blog Posts

These are the quality standards we hold our Blog Post service to:

  • We will deliver each blog post on time and at a comparable level of quality as our content samples.
  • We will check each blog post for plagiarism before submission.
  • If needed, we allow one round of feedback and revision per blog.
  • We do not cover marketing metrics, such as the amount of traffic generated or organic page views.
  • Soar will not provide refunds as long as the services were delivered per the description on the services page.

Foundation Backlinks

These are the quality standards we hold our Foundation Backlinks service to:

  • We will accurately reflect the information you submit in your order or later through an order message.
  • We will share the target websites for Guest Posts and niche edits for your approval prior to publishing.
  • If needed, we allow one round of revision to Company Information, Target URL, Blurb, Guest Post & Press Release drafts prior to publishing.
  • Soar will not provide refunds as long as the services were delivered per the description on the services page.

Guest Posts

These are the quality standards we hold our Managed & DIY guest post services to:

  • Each published Guest Post will include 1 dofollow link to a target URL of your choosing.
  • We will deliver each blog post on time and at a comparable level of quality as our content samples.
  • We will confirm that the Guest Post pitch is accepted by the publisher.
    • In the case that your target publisher rejects the pitch, we will research a replacement publisher with a similar topic and SEO metrics. We request your approval for replacement publishers. If you reject the replacement publisher, you are eligible for a refund of your Guest Post order.
  • For managed guest post orders, we guarantee that the publisher’s websites will meet or exceed the minimum Domain Authority or Organic Traffic specified in your order.
  • In cases where your link is removed by the publisher, we will reach out to the current website manager to facilitate a replacement.
    • While we help manage the situation in the case of link removal, we don’t guarantee that the third party website will keep your link for any specific period of time.

SEO Audit

These are the quality standards we hold our SEO Audit services to:

  • We are going to dive into your industry, SEO history, website and onpage structure, areas of content expansion, as well as develop insights and recommendations based on these.
  • We will deliver reports along with clear insights, recommendations, and to-do’s within each of these categories.
  • We will deliver a high-level data studio report that provides an overview of best performing keywords and pages.
  • We will discover and describe the top keywords that competitors are ranking for that your company is not.
  • We will provide a website quality report that contains strategic and tactical action items for you to improve your rankings. It also includes on-page recommendations, architectural actions, and off-page actions.
  • We will research and discover top keywords for optimizing and creating new content. New keywords will be grouped and prioritized from the prior content gap audit.

Link Outreach

These are the quality standards we hold our link building services to:

  • We will provide a summary and interpretation of ranking changes from our link building efforts.
  • We will schedule a monthly check-in with you where our SEO team will provide you with important insights and updates.
  • Our SEO team will provide important and impactful information about algorithm updates & best practices.

Link Inserts

These are the quality standards we hold our link insert services to:

  • We will submit a relevant link on your website to an existing content with a minimum traffic of 1000/month and 30+ DR.
  • Your website link will be placed on quality sites relevant to your business.

Soar Wallet Credit

Our Soar Wallet exists for your convenience, so you can issue a single payment directly to us and distribute those funds as necessary amongst the different services of your choosing. Once payment has been issued to your Soar wallet as credits, either by your direct payment or a refund on our end for any reason, these credits cannot be later converted back into non-credit form.

Paused Campaigns

We require approval from you before publishing posts of any kind. If we receive no response from you for an extended period of time while waiting to execute your campaign, we reserve the right to put your campaign on hold, converting your payment back into Soar credits that can be redeemed at your later discretion to either resume your original campaign or exchange for our other Soar services. We do not issue refunds due to inactivity or lack of response on your end, as we will be actively waiting and trying to execute your campaign in the meantime.

Chargebacks by customers

In cases when customers maliciously initiate chargebacks for services delivered as outlined, we reserve our right to fight claims and submit cases to payment processors. We also reserve the right to refuse any and all future services to such clients as well as to take down any posts/deliverables executed under the disputed service.

Refund Exception

For all of our Managed Services, if for any reason you are not happy with our services (and we will work very hard not to reach this point!) and would like to cease working with us before the completion of a project you have already paid in full for, we will refund 15% of the entirety of the invoice in which we are mid-execution of. This is a firm and generous percentage that is not subject to change under any extenuating circumstances.

Upon agreeing to your receiving this refund, we will cease delivery on all services that have not already been fully executed, including posts, links, answers, and/or content that have already been written and/or approved but not yet shared with the platform of that project. We reserve the right to withhold this refund based on the stage project delivery and completion we are in.